Reference

Terms That Govern Your dolar999 Account

Before you open an account or make a deposit through DANA, OVO, or GoPay, these terms set out what you agree to and what we commit to in return.

Account EligibilityWallet & Payment RulesJurisdiction ConditionsAccount ConductPolicy Updates
dolar999 Terms That Govern Your dolar999 Account
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or if you need to raise a concern about how a clause applies to your account, our support team handles policy questions through the channels below. For wallet-related disputes involving DANA, OVO, or GoPay, have your transaction reference ready when you get in touch.

Live Chat Open the chat widget from any page in the lobby. Policy and account questions are handled directly — no need to email first for straightforward clarifications.
Email Support Send detailed terms or account queries to our support address. Include your registered account ID and the specific clause or transaction you are asking about.
Account Help Centre Log into your account and navigate to the Help section for self-service answers on common terms questions, wallet rules, and account conduct policies.
HOW WE HANDLE DATA

Account Security and Data Practices

Your account data is stored with encryption in transit and at rest. We collect only what is needed to verify your identity, process wallet transactions through DANA, OVO, or GoPay, and maintain your account history. You can request a copy of your account data or ask us to correct inaccurate details by contacting support with your account ID.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No third-party advertising cookies are placed without your consent.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security settings page.

Data Retention

Transaction records and account activity are retained for the period required under applicable regulations. You may request deletion of non-mandatory data by submitting a written request through support.

Change Requests

To update your registered email, phone number, or linked wallet details, submit a verified request through live chat or email. Identity re-verification is required for sensitive changes.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts, wallets, and access in Indonesia. If your question is not covered here, reach out through live chat.

Access and eligibility depend on local law in your region. Players in Bandung or anywhere else in Indonesia should confirm that online gaming is permitted under the rules that apply to them before opening an account.

We notify you through your registered account before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Breaches such as sharing account access or operating duplicate accounts may result in suspension pending a review. We will contact you through your registered details during that process.

Contact support via live chat or email with your account ID and a data access request. We will respond within a reasonable timeframe and provide the information we hold on your account.

We store only the reference information needed to process and verify your transactions. Full wallet credentials are handled by your e-wallet provider, not by us.

These terms are subject to applicable law in the jurisdiction where access is permitted. Where Indonesian consumer protection law applies, it takes precedence over any conflicting clause in these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.